Problem: LETS (Law Enforcement Technologies Corporation) needed a mobile app to support law enforcement in hostage negotiations, but lacked a tool with complex features like multi-person calls, negotiator switching, statement recording, and SWAT team coordination, tailored for high-pressure scenarios.

Solution: We conducted thorough research into law enforcement needs during hostage situations, designing an intuitive app (https://apps.apple.com/us/app/lets-respond/id6446329055) with a simple, clear interface. Through wireframes, prototypes, and usability testing, we refined features like multi-person calls and statement playback, using professional typography, colors, and iconography to align with LETS’ authoritative brand.

Outcome: The app empowered law enforcement with efficient tools, enhancing coordination and response in hostage situations. Its user-friendly design improved usability under pressure, supporting LETS’ mission to aid crisis management.

Services provided: UX Research, UX/UI Design, Visual Design, Mobile App Design, SaaS, B2B, Branding